Terms & Conditions
Last updated: 30 September 2026
These Terms & Conditions apply to services provided by Brixx Marketing (“Brixx Marketing”, “we”, “us” or “our”).
By accepting a proposal, paying an invoice or instructing us to begin work, you agree to these Terms & Conditions together with any proposal, quotation, scope of work or service agreement issued to you.
1. OUR SERVICES
Brixx Marketing provides services including:
Lead generation
Paid advertising
Website design and development
Landing page design
Creative production
Marketing strategy
Marketing automation
AI-assisted lead handling
Campaign management and optimisation
The exact services, deliverables, fees and timescales for each project will be set out in your proposal or scope of work.
If there is any conflict between these Terms and an agreed written proposal, the proposal will take priority for that specific project.
2. FEES & PAYMENT
Our fees will be confirmed before work begins.
Unless otherwise stated:
Advertising spend is separate from our management fees.
Third-party software, licences, messaging costs and other external costs are not included unless specifically agreed.
Payments must be made in accordance with the payment schedule shown on your invoice or proposal.
Recurring services will continue to be billed at the agreed frequency until cancelled in accordance with the applicable agreement.
We reserve the right to pause services where an invoice becomes overdue.
For business customers, we also reserve our statutory rights in relation to interest and recovery costs on overdue commercial payments. Current UK rules provide rights in relation to late-payment interest and certain recovery costs. GOV.UK
3. ADVERTISING SPEND
Any advertising budget paid to platforms such as Meta or Google is separate from our fees unless expressly stated otherwise.
You are responsible for maintaining sufficient funds and valid payment methods within your advertising accounts.
We are not responsible for campaign interruptions caused by:
Failed platform payments
Account restrictions or suspensions
Platform outages
Changes to platform policies
Issues outside our reasonable control
4. CLIENT RESPONSIBILITIES
To allow us to provide the agreed services, you agree to provide accurate and timely access to any information, systems or assets reasonably required.
This may include:
Brand assets
Website or domain access
Advertising accounts
Analytics platforms
CRM systems
Product or service information
Pricing
Service areas
Calendar availability
Photography or video content
Feedback and approvals
You are responsible for ensuring that information supplied to us is accurate and that you have permission to provide any materials or data supplied.
Delays in supplying information, access or approvals may affect agreed delivery dates.
5. APPROVALS
Where we submit advertising, copy, designs, websites or other materials for approval, you are responsible for reviewing them before publication.
Once approved, we may rely on that approval when launching or publishing the work.
We will correct errors caused by us where reasonably possible, but changes to previously approved work may be chargeable where they fall outside the agreed scope.
6. LEAD GENERATION
Where we provide lead generation services, we will use reasonable skill and care to generate and optimise enquiries.
Unless specifically agreed otherwise, we do not:
Guarantee a minimum number of leads
Guarantee sales or revenue
Guarantee a particular cost per lead
Guarantee that a lead will purchase
Close sales on your behalf
Provide quotations to your customers
Attend appointments generated through campaigns
Advertising performance is influenced by factors outside our control, including your market, pricing, competition, seasonality, advertising budget and sales process.
Historical performance or projections are not guarantees of future results.
7. AI LEAD HANDLING
Where AI Managed services are included, automated systems may communicate with leads, qualify enquiries, follow up and arrange appointments based on the information and criteria supplied by you.
We will take reasonable steps to configure and monitor these systems appropriately.
However, AI-generated responses may occasionally contain errors or require human intervention. Complex or uncertain enquiries may therefore be escalated rather than answered automatically.
You remain responsible for:
Final quotations
Contractual commitments
Sales decisions
Professional advice
Information requiring specialist judgement
8. WEBSITE DESIGN
Website projects will be delivered in accordance with the agreed scope.
Unless specifically included, website services do not automatically include:
Domain registration
Paid third-party applications
Premium software licences
Ecommerce transaction fees
Professional photography
Copywriting
SEO campaigns
Major functionality developed outside the original scope
Additional functionality or significant revisions requested after the scope has been agreed may be quoted separately.
You are responsible for checking and approving website content before launch.
9. THIRD-PARTY SERVICES
Our work may use third-party platforms such as Wix, Meta, Google, CRM providers, automation platforms, payment processors or communication services.
These platforms operate under their own terms and policies.
We are not responsible for:
Third-party outages
Platform policy changes
Account suspensions
Changes to features or pricing
Service interruptions outside our control
Where possible, we will assist in resolving issues affecting services we manage.
10. INTELLECTUAL PROPERTY
Unless otherwise agreed, intellectual property created specifically for you as part of a fully paid project may be used by you for your business.
We retain ownership of:
Our internal systems
Processes
Templates
Automation frameworks
Methods
Know-how
Pre-existing intellectual property
Third-party assets remain subject to the licence terms of their respective owners.
We may display completed work in our portfolio, website or marketing materials unless you ask us in writing not to do so.
11. CONFIDENTIALITY
Both parties agree to keep confidential information received from the other party confidential and to use it only for the purpose of providing or receiving the agreed services.
This does not apply to information that:
Is already publicly available
Was lawfully known beforehand
Must be disclosed by law
Is disclosed with permission
12. DATA PROTECTION
Both parties agree to comply with applicable UK data protection legislation.
Where we process personal information on your behalf, you remain the data controller and we may act as a data processor where applicable.
Additional data-processing terms may be agreed where required.
Further information about how Brixx Marketing handles personal information is available in our Privacy Policy.
13. CANCELLATION & TERMINATION
Cancellation terms for ongoing services will be stated in your proposal, quotation or service agreement.
Either party may terminate services immediately where the other party:
Commits a serious breach of the agreement and fails to remedy it where reasonably possible
Fails to make payments when due
Acts unlawfully
Becomes insolvent or ceases trading
Termination does not remove the obligation to pay fees already due or costs already incurred. Any advertising campaigns, software or recurring third-party services managed on your behalf may be paused or discontinued when our agreement ends.
14. RESULTS & PERFORMANCE
Marketing involves testing, optimisation and external factors that cannot be fully controlled.
We therefore do not guarantee specific:
Revenue
Profit
Sales
Rankings
Leads
Conversion rates
Return on advertising spend
Campaign performance
Any forecasts or examples we provide are estimates and should not be treated as guarantees.
15. LIMITATION OF LIABILITY
Nothing in these Terms excludes liability where it would be unlawful to do so.
To the fullest extent permitted by law, Brixx Marketing will not be liable for indirect or consequential losses, including loss of profits, revenue, opportunities or anticipated savings.
Our total liability arising from a particular service will not exceed the fees paid to us for that service during the period giving rise to the claim, except where such a limitation would be unlawful.
16. FORCE MAJEURE
We will not be responsible for delays or failures caused by circumstances reasonably outside our control.
This may include:
Platform outages
Internet failures
Cyber incidents
Natural disasters
Government action
Third-party service failures
Serious illness
Events preventing normal business operations
We will take reasonable steps to minimise disruption.
17. CHANGES TO SERVICES
As campaigns develop, we may recommend changes to strategy, creative, platforms, targeting or budget allocation.
Any material change to the agreed scope or fees will be discussed with you before additional chargeable work is undertaken.
18. CHANGES TO THESE TERMS
We may update these Terms from time to time.
Changes will not retrospectively alter an existing agreed scope or contract unless agreed between us.
The latest version will be published on our website.
19. GOVERNING LAW
These Terms and any dispute arising from them are governed by the laws of England and Wales.
The courts of England and Wales will have jurisdiction, unless otherwise agreed in writing.
20. CONTACT
If you have any questions about these Terms & Conditions, contact Brixx Marketing through our contact page.